Return and Refund Policy


Thank you for shopping at The Pet Kingdom. We are committed to ensuring your pets’ health and happiness. If you are not entirely satisfied with your purchase, we are here to help.


1. Eligibility for Returns & Exchanges


You may request a return or exchange within 14 days from the date of delivery, provided the following conditions are met:

  • The item must be unused, unopened, and in its original packaging with all tags and seals intact
  • For quality and hygiene reasons, opened bags of food, treats, or grooming products cannot be returned or exchanged unless there is a proven manufacturing defect or quality issue upon arrival.
  • Items purchased on clearance or final sale are non-refundable unless defective.

2. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
  • Contact our customer support team via WhatsApp or email with your Order Number and photos/videos of the issue.
  • We will arrange a free replacement or issue a full refund, including any delivery fees incurred.

3. Return Process

  1. Submit Request: Contact our team via WhatsApp or email at support@thepetkingdom-egypt.com with your order details and reason for return
  2. Pickup & Inspection: Once approved, our courier service will collect the item from your delivery address.
  3. Approval: Upon receiving and inspecting the returned item, we will notify you of the status of your refund.

4. Refund Options & Timelines

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via Vodafone Cash, InstaPay, or Store Credit within 3–5 business days after inspection.
  • Credit/Debit Card Payments: Refunds are processed back to the original payment method within 7–14 business days, depending on your issuing bank’s policy.
  • Shipping Fees: Original delivery charges are non-refundable unless the return is due to an error on our part (damaged or incorrect item). A return shipping fee may apply for change-of-mind returns.

5. Contact Us


If you have any questions regarding our Return and Refund Policy, please reach out to us: