Privacy Policy

Welcome to The Pet Kingdom Egypt (https://thepetkingdom-egypt.com/). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase pet food, supplies, and accessories online.

1. Information We Collect

 When you browse our store, create an account, or place an order, we may collect the following information:

  • Personal Identification Information: Name, shipping address, billing address, email address, and phone/WhatsApp number.
  • Order & Payment Information: Details of the products purchased and your selected payment method (such as Cash on Delivery or online card payment). Note: We do not store your credit/debit card numbers; all online payments are processed securely through encrypted third-party payment gateways.
  • Technical & Usage Data: IP address, browser type, device information, and browsing patterns are collected via cookies and analytics tools (such as Google Analytics and Meta Pixel) to improve your shopping experience.

2. How We Use Your Information: 

We use the collected data for the following purposes:

  • To process, confirm, and deliver your orders accurately across Egypt.
  • To communicate with you regarding order updates, delivery schedules, and customer support inquiries via phone, WhatsApp, or email.
  • To improve our website functionality, product offerings, and user experience.
  • To send promotional offers, newsletters, and restock reminders (only if you have opted in to receive marketing communications).

3. Sharing Your Information

 We do not sell, trade, or rent your personal data to third parties. We only share necessary information with trusted service providers who assist us in operating our store, including:

  • Shipping & Courier Partners: To deliver your packages to your doorstep.
  • Payment Processors: To securely authorize and complete online card or digital wallet transactions.
  • Legal Authorities: If required by Egyptian law or to protect our legal rights and prevent fraud.

4. Cookies and Tracking Technologies

Our website uses cookies to keep track of items in your shopping cart, remember your login preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the store may not function properly as a result.

5. Your Rights

You have the right to access, update, or request the deletion of your personal account data at any time by logging into your account or contacting our customer support team.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact Us page or visit us at New Cairo, Cairo, Egypt (Daily from 10:00 AM to 11:00 PM).